Professional Billing Services has built a library of business processes to manage all aspects of our business. These processes were built as the backbone of our business over 13 years ago. They truly are the proprietary heart and soul of our business.
Over time, these processes have been refined as a result of staff and client feedback to help us do what we do better. The benefits of building our business around processes include:
- Predictable Outcomes: we can count on the desired results we are looking for when our personnel adheres to the process.
- Training Blueprint: a process flowchart is a good place to start when training a staff member on a new job function.
- Measuring Stick: management can use process adherence as means to motivate and regulate individual or group performance.
A snapshot of some of the processes that we have cataloged in our library includes the following:
- Insurance Denial Management
- Credit Card Processing
- Information System Daily Back-Up
- Patient Collection Process
- Payment Posting
- Coding QA Increasing Reimbursement